Terms & Conditions

These terms are between you and Charlotte Abiodun Epée‑Willsun ("Charlotte", "we", "us"), operating through charlotteabiodunepeewillsun.com. They apply to coaching packages and digital programs purchased through our checkout, and to speaking, workshop, and consulting engagements booked with us directly.

Questions about these terms can be sent to hello@charlotteepeewillsun.com.

Coaching programs are purchased through our secure checkout, processed by Stripe. Prices are listed and charged in US dollars. Full payment is due at the time of purchase unless a written agreement says otherwise.

After purchase you'll receive an email confirmation and an order reference (e.g. BB‑XXXX‑XXXX) — keep it, it identifies your order if you contact us.

Speaking and consulting engagements are booked by inquiry and confirmed in writing (email or signed agreement). They are not confirmed — and dates are not held — until the deposit described below is received.

Getting started. After purchase you'll receive a private onboarding link by email. Your program begins once the onboarding form is submitted — it lets Charlotte prepare for your first session.

Scheduling. Sessions are booked directly with Charlotte after onboarding. Sessions run [60 minutes] by video call unless agreed otherwise.

Rescheduling. You may reschedule a session with at least 24 hours' notice. Sessions missed or cancelled with less than 24 hours' notice count as delivered and are deducted from your package.

Validity. Sessions in a package must be used within [12 months] of purchase. Unused sessions after that period expire and are not refundable.

Program materials. Any worksheets, recordings, or modules provided are for your personal use only — see Section 7.

Deposit. A booking is confirmed on receipt of a [50%] non-refundable deposit. The balance is due no later than [14 days] before the event date.

Travel & expenses. Unless included in the agreed fee, reasonable travel, accommodation, and per-diem expenses are billed to the client at cost, with receipts.

Cancellation by the client. More than [30 days] before the event: the deposit may be credited toward a rescheduled engagement within [12 months]. Within [14 days] of the event: the full fee is due.

Cancellation by us. If Charlotte cannot perform due to illness or circumstances beyond her control, all fees paid will be refunded in full or credited toward a new date, at the client's choice.

Recording. Events may not be recorded, streamed, or redistributed without written permission. Photography for internal/event use is fine with prior notice.

Coaching programs. You may request a full refund within 14 days of purchase, provided no session has been delivered and no onboarding has been completed. After your first session, refunds are pro-rated: unused sessions are refunded minus a [10%] administration fee. Partially used programs are refunded at the package rate of the sessions delivered.

Speaking engagements. Refunds follow the cancellation terms in Section 4. The deposit is non-refundable because we hold your date and turn away other bookings.

How refunds are issued. Approved refunds are returned to your original payment method via Stripe. Depending on your bank, funds may take 5–10 business days to appear. Payment-processing fees charged by Stripe are not recoverable and may be deducted from refunds issued after payment has settled.

To request a refund, use the contact form (choose "Order or onboarding support") or email us with your order reference.

Coaching provides guidance, accountability, and strategic perspective. It is not legal, financial, tax, medical, or psychological advice, and it does not create a professional advisory relationship. Outcomes depend on your own decisions and effort — we don't guarantee specific business, career, or financial results.

All content on this site and all materials provided in coaching programs and speaking engagements — frameworks, slides, worksheets, recordings, and written materials — remain the property of Charlotte Abiodun Epée‑Willsun. Your purchase grants a personal, non-transferable licence to use them. You may not reproduce, resell, share publicly, or use them to train other people or systems without written permission.

What you share in coaching sessions stays between us, except where disclosure is required by law. We may reference the fact that we worked with an organisation (logos, testimonials, case studies) only with your permission.

To the maximum extent permitted by law, our total liability for any claim arising from a purchase or engagement is limited to the amount you paid for that specific service. We are not liable for indirect or consequential losses, lost profits, or lost opportunities.

These terms are governed by the laws of [STATE / COUNTRY], and disputes will be resolved in its courts. If any part of these terms is found unenforceable, the rest continues to apply.

We may update these terms from time to time; the version live on this page applies to new purchases. Terms in force at the time of your purchase apply to that order.